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FAQ

Are your products made in the USA?

Are your products sold in stores?

Do you have a catalog?

What is the thread count of your sheets?

Do you carry cotton sheets?

How do I launder Jersey Knit sheets?

How do I launder satin sheets and tablecloths?

Can satin sheets and tablecloths be ironed?

How do I measure for a custom tablecloth?

What is the difference between a fitted and non-fitted tablecloth?

Can I order tulle swatches?

Can I order swatches of your sheet fabrics?
 

Do you offer quantity discounts on Tulle?

Can I order over the phone?

Do you accept orders from outside the USA?

How do I return an item?

What are your shipping fees?

Are you closing the store?

Will you continue to sell your bedding, tablecloths and tulle anywhere else on the web?

Will your products be available in any stores?

Will you be making any more Card Tablecloths?

The size and color of the sheet set I wanted is sold out. Can I order a new set?

I purchased something after March 31st, can I return it?

Where can I contact you?

Are your products made in the USA?
Yes. All of our products are made in the USA. We develop and manufacture fabrics and products at our Mohican Mills plant, located in Lincolnton, NC.

Are your products sold in stores?
We carry our full line of products at our retail outlet store in Lincolnton, NC. We invite you to visit us the next time you are in the vicinity. Click here for directions.

Do you have a catalog?
Currently we do not have a printed catalog, however, our website has pictures and the most complete and updated information about our line of products. We will be happy to send you printed information about a product. Please contact us with your request.

What is the thread count of your sheets?
Our Jersey Knit, Grand Flannel and Grand Satin sheet sets are knitted not woven. Only woven sheets have a thread count. For more information please click here.

Do you carry cotton sheets?
Yes, we carry both Pima Cotton Jersey Knit Sheets and 100% Combed Cotton Jersey Knit Sheets. The cotton is produced in the USA.

How do I launder Jersey Knit sheets?
Machine wash warm, gentle cycle, no bleach. Dry on low temperature and remove from dryer promptly.

How do I launder satin sheets and tablecloths?
Machine wash warm, gnetle cycle, tumble dry low.

Can satin sheets and tablecloths be ironed?
Yes, with an iron set on low. 

How do I measure for a custom tablecloth?
Click here for Supersuede
Click here for Lace
Click here for Satin

What is the difference between a fitted and non-fitted tablecloth?
Fitted tablecloths are edged with elastic so that they grip your tabletop. Non-Fitted styles do not have elastic edging. We offer both styles in standard and custom sizes.

Can I order tulle swatches?
Yes, send us an email with your request, name and mailing address. We will be glad to send you up to 5 color swatches at no charge

Can I order swatches of your sheet fabrics?
Yes, send us an email with your request, name and mailing address. We will be glad to send you a swatch at no charge.

Do you offer quantity discounts on Tulle?
Please contact us for more information.

Can I order over the phone?
Yes. We accept phone orders Monday through Friday between 9am and 3:30 pm (EST).

Do you accept orders from outside the USA?
We accept orders from outside the USA. Shipping charges vary. If you are in any other country, please contact us prior to ordering to verify both payment and shipping fees.

How do I return an item?
Please click here for return information.

What are your shipping fees?
Please click here for shipping information.

Where can I contact you?
You may continue to contact us at customerservice@celiarachel.com or you may message us on our Facebook page.

Closeout Sale FAQ's

Are you closing the store?
Yes we will be closing soon.

Will you continue to sell your bedding, tablecloths and tulle anywhere else on the web?
No, we will not.

Will your products be available in any stores?
No, they will not be available in any stores.

Will you be making any more Card Tablecloths?
No, we will not be making any more tablecloths.

The size and color of the sheet set I wanted is sold out. Can I order a new set?
No, we will not be able to produce any more sheet sets after March 31st, 2015.

I purchased something after March 31st, can I return it?
No. There are no returns, refunds or exchanges on purchases made after March 31st, 2015. There are no exceptions. Items purchased prior to April 1st, 2015 may be returned subject to our return policy.