We hope you are happy with your order. If you are not satisfied, you can send the item back to us in its original condition within 30 days from the invoice date and we'll gladly exchange it or issue a refund in the original form of payment. (Shipping costs are not refundable).

To return or exchange:

Please call 866-334-2778 to obtain an RA (Return Authorization) number. Returns without an RA will not be accepted.

Please pack the item with tags attached and send to:

Celia Rachel/Cristelle Returns
1419 East Gaston Street
Lincolnton, NC 28092

If you wish to contact us by e-mail, fax, phone or letter please contact us at:

Celia Rachel/Cristelle Outlet Store
P.O. Box 190
Lincolnton, NC 28092

Phone: 704-735-3343

Toll-Free: 1-866-334-2778

Fax: 704-736-0851

Email: customerservice@celiarachel.com